AI Solutions that actually resolve support
Deflect routine tickets, reduce AHT and lift CSAT with omnichannel automation. When needed, escalate to humans with full context—secure and compliant by default.
Outcomes
24/7 Instant Answers
Resolve FAQs and tier‑1 issues round‑the‑clock without queue times
Lower AHT & Cost
Deflect volume and shorten handle time with self‑serve workflows
Happier Customers & Agents
Higher CSAT and less burnout with better tooling and triage
Enterprise Compliance
Consent, retention, PII redaction, RBAC and audit trails by default
Works With Your Stack
Salesforce, HubSpot, Zendesk, ServiceNow and internal systems
Seamless Handoff
Escalate to agents with full context, transcript and reason codes
Build your support solution with
AI Chatbots
Embed on web, WhatsApp, Slack & Teams for inbound and outbound conversations
AI Voicebots
Automate phone and web voice with low‑latency STT/TTS and CCaaS handoff
PrivateGPT
Private LLM with RAG and tool use inside your boundary—no data egress
Common Support Use Cases
FAQ & Troubleshooting
Instant answers with guided flows and device/account checks
Order, Billing & Account
Track orders, update plans, manage refunds and returns securely
Appointment & Reservations
Book, reschedule and remind across voice, web and messaging
Proactive Notifications
Delivery updates, renewal nudges, payment reminders with opt‑out
Knowledge Retrieval
Grounded responses from product docs, policies and past tickets
Agent Assist
Draft replies, summarize context and suggest next best actions
How It Works
1. Understand
Detect intent and entities across channels with memory and context
2. Retrieve
Use RAG to ground answers in your knowledge base, CMS and ticket history
3. Act
Call approved tools to verify identity, update records and complete workflows
4. Handoff & Learn
Escalate to agents with transcripts; optimize using analytics and feedback
Integrates with Your Stack
Salesforce & HubSpot
Accounts, cases, intents and actions
Zendesk & Freshdesk
Ticket creation, updates and macros
ServiceNow & Jira
ITSM workflows and approvals
Email & SMS
Triggered outreach and threaded replies
Web & Apps
Drop‑in widget for site and portals
Telephony/CCaaS
Twilio, Amazon Connect, Genesys, Five9
What You Get
- Omnichannel automation across web, WhatsApp, Slack, Teams, email, SMS and phone
- Higher CSAT with instant responses and 24/7 coverage
- Lower ticket volume via deflection and guided self‑serve resolution
- Seamless human handoff with full context, transcript and reason codes
- Enterprise guardrails: consent, retention, PII redaction and auditability
- Dashboards for containment, AHT, CSAT and conversation funnels
- Templates, conversation designs and integration playbooks
- Option to run PrivateGPT entirely within your environment
Frequently Asked Questions
Which channels are supported?
Website, WhatsApp Business, Slack, Microsoft Teams, email, SMS and phone. One brain across channels with consistent policies.
How does human handoff work?
We transfer full context, transcript and reason codes to your agents in CRM/CCaaS with bi‑directional updates.
How do you handle security and compliance?
Consent prompts, retention windows, PII redaction, RBAC/SSO and audit logs. Option to run PrivateGPT fully inside your environment.
How quickly can we launch?
Most teams ship an MVP in 2–4 weeks using our templates, conversation designs and integration playbooks.
How do we measure success?
Containment, AHT, CSAT, intent coverage and funnel conversion with turn‑by‑turn analytics and transcripts.
Ready to enhance your Customer Support Experience?
Speak with our architects to begin building a Streamlined, AI-Powered Support Solution
Book your ROI Assessment