Enterprise voicebots for phone & web that actually resolve work
Automate customer service, support, and internal workflows with intelligent voice assistants that understand context, take action, and escalate to humans when needed
Comprehensive Voicebot Capabilities
Telephony Integration
Connect to SIP/PSTN and leading CCaaS platforms with low-latency audio, barge-in, and DTMF fallback
Web Voice Assistants
Embed voice and chat on your website and apps using secure, brand-safe components
CRM/CCaaS Context
Use Salesforce, HubSpot, Zendesk and call center data for context-aware routing and actions
Analytics & Insights
Dashboards for containment, AHT, CSAT, turn-by-turn transcripts, sentiment and intent breakdowns
Compliance Built-In
Consent prompts, retention windows, PII redaction, role-based access and audit trails by default
Human Handoff
Seamless transfer to agents with transcript, disposition, and reason codes for faster resolution
Common Use Cases
Customer Support
Handle FAQs, troubleshooting, and basic inquiries 24/7
Call Routing
Intelligent routing based on intent, urgency, and customer context
Appointment Booking
Schedule, reschedule, and confirm appointments automatically
Order Status
Provide real-time updates on orders, deliveries, and services
Identity & Verification
Capture and verify details securely before taking actions or handing off to agents
Outbound Notifications
Proactive reminders, payment nudges, and follow-ups with opt-out and consent controls
How It Works
1. Real‑time speech
Streaming STT/TTS with sub-second latency, barge‑in support, and graceful error recovery for natural calls
2. Understanding
Intent detection, entity extraction, and memory grounded in your knowledge base, CRM, and policies
3. Orchestration
Secure tools and API actions to verify identity, update records, and complete workflows
4. Handoff & learning
Escalate to agents with full context and continuously improve with feedback and conversation analytics
What You Get
- Low-latency, natural conversations with barge-in and interruption handling
- Inbound & outbound automation across phone and web voice
- Seamless human handoff with transcript and reason codes
- Guardrails for consent, retention, and PII redaction
- Dashboards for containment, AHT, CSAT and sentiment
- Templates, conversation designs and integration playbooks
- Multilingual voices and locale-aware policies
Frequently Asked Questions
Which channels are supported?
Phone and web initially, with CRM/CCaaS integrations.
How do you handle consent and compliance?
Built-in consent prompts, opt-out mechanisms, and documented retention windows; configurable to your policies.
Can it hand off to agents?
Yes. We support seamless agent handoff with context transfer.
What latency should we expect?
Typical turn latency is under a second with barge-in enabled; tuned per telephony route and TTS/STT choice.
Do you support multiple languages?
Yes. Multilingual STT/TTS and prompting are supported, with locale-specific policies and voice selection.
Ready to deploy Intelligent Voicebots?
Speak with our architects to design your Voicebot Solution
Book your ROI Assessment